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Available Positions

Ticket Operations Coordinator (8-month term)

Location: Ottawa, ON

During this 8-month term, the Ticket Operations Coordinator will be focused on providing exceptional customer service, driving revenue through ticket sales in the Box Office as well as coordinating all part-time Box Office staff. 

Duties & Responsibilities   

  • Coordinates the day to day operation of the Box Office including:
    • Schedules part-time Box Office staff, ensuring proper coverage during events and peak times
    • Executes and validates payroll for all part-time Box Office Staff
    • Ensures training and development of all Box Office staff
    • Reconciles daily transactions, handles cash deposits, and ensures floats are well maintained
    • Process sponsor and all internal requests
  • Acts as a Key Stakeholder in coordinating the TD Place Event process:
    • Builds and maintains concerts and events in the ticketing system from start to finish
    • Ensures all amounts owing have been settled at the end of the event
    • Sends final settlement ticketing report to finance
    • Develops and maintains positive relationships with promoters by providing exceptional customer service
  • Provides exceptional customer service to both internal and external clients for the Box Office
  • Manages and maintains underpaid and data cleansing reporting and communication
  • Become departmental expert in ticket text/voucher creation
  • Build promo codes and packages into the Spectra Ticketing System
  • Sign off on Daily Cash Reconciliation on Cash Float for Daily Transactions
  • Keep Box Office Clean and Organized
  • Assist with game day operations, as required
  • Assist with any other duties as assigned by the Director, Ticket Operations

Knowledge, Skills and Experience:

  • Post-Secondary degree preferred – strong preference for business focus. 
  • 1-2 years of box office experience.
  • Excellent relationship building and people skills, with the ability to interact with internal and external clients at all levels within the organization.
  • Excellent communication skills with a friendly and professional telephone manner.
  • Ability to smile, have a positive mindset and jump in on a ‘one team one vision’ culture.
  • Self-starter with ability to manage multiple projects in a dynamic environment with shifting priorities.
  • Ability and willingness to work evenings, weekends, and holidays as required.
  • Experience using sports ticketing systems a plus (Paciolan/Spectra Ticket System).
  • Bilingualism in French and English is considered a strong asset.

Ottawa Sports and Entertainment Group is a growing sports enterprise that is proud to be an equal opportunity employer.

We offer a competitive salary while providing our employees with an environment in which they can thrive and be part of a winning team.

We thank you in advance for your interest but will only be responding to those applicants that meet our requirements.

To apply, please visit: http://www.tdplace.ca/connect-with-us/join-our-team

 

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