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Available Positions

Merchandise Representative

Location: Ottawa, Ontario

Merchandise Representative

Based in Ottawa, Ontario, Canada the Ottawa Sports and Entertainment Group (OSEG) owns and operates three sports franchises including our well-established Ottawa 67’s Major Junior hockey team of the OHL, the CFL’s franchise, the Ottawa REDBLACKs and the Ottawa Fury F.C. franchise of the USL.

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Purpose

CHEERS!! Merchandise Representatives will work games and events at TD Place to ensure each and every fan has an exceptional experience! This associate will operate as part of a team that contributes to creating a fantastic atmosphere for both customers and staff.

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Duties & Responsibilities

  • Provide excellent customer service
  • Live the OSEG Cheers values
  • Assist customer in locating merchandise
  • Product knowledge pertaining to all event merchandise
  • Maintain merchandise kiosk/store in presentable fashion

Knowledge, Skills and Experience:

  • Able and willing to work evenings, weekends, and holidays as required
  • Bilingualism is considered an asset
  • Excellent communication skills
  • Strong teamwork skills

TD Place is a growing sports enterprise that is proud to be an equal opportunity employer which values diversity in the workplace. We are happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance. 

We thank you in advance for your interest but will only be responding to those applicants that meet our requirements

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Part-Time Operations Crew

Location: Ottawa, ON

Operations Crew Needed!

  • Status: Seasonal Part-Time
  • Rate of Pay: $15.25 per hour

Application Deadline:   Monday, July 16, 2018 by 5pm

Reporting into TD Place Operations, you are a member of the conversion/changeover crew. Duties required converting the arena from hockey mode, to concert, or other event modes (and back) and converting the stadium from football mode to soccer mode, to concert or other event modes (and back). In addition, you will ensure that any event preparation/setup required for shows or sporting events are to run safely and efficiently.

Duties & Responsibilities

  • Arena:
    • Converting arena for event set-ups as needed.
    • Set up and tear down of materials for events like tables, flooring, stage, chairs etc.
    • Assist other departments with arranging set-ups for event needs.
    • Must wear CSA approved safety footwear and other PPE at all times required.
    • Assist with daily maintenance and upkeep of department equipment.
    • Other duties as assigned.
  • Stadium:
    • Converting stadium for event set-ups as needed.
    • Set up and tear down of materials for events like goal nets and posts, fencing, signage etc.
    • Assist other departments with arranging set-ups for outdoor event needs.
    • Must wear CSA approved safety footwear and other PPE at all times required.
    • Assist with daily maintenance and upkeep of department equipment.
  • Other duties as assigned.
    • Knowledge, Skills and Experience:
    • Any labour experience is an asset.
    • MUST have CSA approved steel toe work boots.
    • Must have G Classed Driver’s License if driving a motorized vehicle on-site.
    • Ability to do heavy lifting and carry up to 50 pounds.
    • Demonstrate familiarity with tools and maintenance equipment.
    • Ability to work with limited supervision and as a team member.
    • Ability to work varied schedule including days, evenings, overnights and weekends.
  • Working Conditions
    • Work requires significant physical effort, walking (including stairs), and lifting heavy weights.
    • Work requires utilizing tools and equipment that could cause physical injury if not handled and operated following safety practices and procedures.
    • Required to follow WHMIS and provincial Health and Safety requirements.

Sound like you?  Here’s how to apply: http://www.tdplace.ca/connect-with-us/join-our-team

Ottawa Sports and Entertainment Group is a growing sports enterprise that is proud to be an equal opportunity employer. We are happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.                                                             

We thank you in advance for your interest but will only be responding to those applicants that meet our requirements.

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Group Experience Specialist, Ticket Sales

Location: Ottawa, ON

We are looking for successful sales professionals who can join our team and be part of an organization that is changing the Ottawa area sports and entertainment landscape.

The perfect person will:

  • Sell stuff!!! – it’s simple, the job is to sell group tickets and fan experience packages to all three sporting games, with the primary focus on increasing revenue.
  • Maintain and grow key relationships with existing group leaders. Provide excellent customer service to enhance their groups experience.
  • Create and implement plans to drive new group sales opportunities across all three teams.
  • Organize and execute game day groups experiences and fulfill general game day responsibilities including in-seat visits, customer service management.
  • Perform a high level of outbound sales activities including phone calls, prospecting, meetings.
  • Maintain an organized book of existing and new prospect within salesforce.com
  • Make the ticket sales department cutting edge.
  • Cross sell across all three teams.

What’s Needed ?:

  • Post-Secondary degree preferred – strong preference for business focus. 
  • Off the charts desire to start a career in sports and in sales
  • 1-2 years of sales experience
  • Ability to smile, have a positive mindset and jump in on a ‘one team one vision’ culture
  • Innovator
  • Enrolls people with vision/planning
  • Self-starter with ability to manage multiple projects in a dynamic environment with shifting priorities
  • Knowledge of salesforce.com and Paciolan are considered an asset
  • Bilingualism is preferred

Sound like you?  Here’s how to apply: http://www.tdplace.ca/connect-with-us/join-our-team

Ottawa Sports and Entertainment Group is a growing sports enterprise that is proud to be an equal opportunity employer. We are happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.                                                             

We thank you in advance for your interest but will only be responding to those applicants that meet our requirements.

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B2B Sales Manager

Location: Ottawa, On

We are looking for a successful business to business sales manager to join our team and be part of an organization that is changing the Ottawa area sports and entertainment landscape.

The perfect person will:

Lead a highly motivated B2B sales team through the sale of premium seats, corporate properties, season seats and group ticket packages for all three sports teams.

Along with the sales group, initiate aggressive outbound activity, establish working relationships and drive revenue with:

  • Businesses and Corporations
  • Former customers
  • Existing customers
  • Manage a small book of strategic accounts relating to their assigned industry or group of industries.
  • Staff Management;
    • Recruit, hire, train, and retain staff
    • Establish and communicate clear sales revenue & training goals.
    • Provide appropriate feedback and direction for development opportunities.
  • Work with the Director, Ticket Sales and Service to develop, present and communicate B2B sales strategies, procedures and processes.
  • Go above and beyond by building relationships and ensuring that each customer receives the value they expect from OSEG.
  • Represent the three teams at local business events.
  • Network and be involved with a number of business associations.
  • Record all activity and sales pipeline details in the CRM system.
  • Participate and contribute to sales team meetings and training sessions.
  • Other duties as assigned.

What’s Needed ?:

  • Post-Secondary degree preferred – strong preference for business focus 
  • 5+ years of outside B2B sales experience
  • 2+ years of management experience
  • Ability to build and execute on strategic sales plan for an assigned industry or group of industries
  • Off the charts desire to start a career in sports and in sales
  • Ability to have a positive mindset and jump in on a ‘one team one vision’ culture
  • Self-starter with ability to manage multiple projects in a dynamic environment with shifting priorities
  • Able to work different hours (nights, weekends, holidays)
  • Bilingualism is an asset

Sound like you?  Here’s how to apply: http://www.tdplace.ca/connect-with-us/join-our-team

Ottawa Sports and Entertainment Group is a growing sports enterprise that is proud to be an equal opportunity employer. We are happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.                                                            

We thank you in advance for your interest but will only be responding to those applicants that meet our requirements.

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Account Manager, New Business

Location: Ottawa, ON

We are looking for successful business to business sales professionals who can join our team and be part of an organization that is changing the Ottawa area sports and entertainment landscape.

The perfect person will:

  • Responsible for generating revenue through the sale of premium seats, corporate properties, season seats and group ticket packages for all three sports teams
  • Initiate aggressive outbound activity, establish working relationships and drive revenue with:
    • Businesses and Corporations
    • Former customers
    • Existing customers
  • Manage a small book of strategic accounts relating to their assigned industry or group of industries.
  • Go above and beyond by building relationships and ensuring that each customer receives the value they expect from OSEG.
  • Represent the three teams at local business events.
  • Network and be involved with a number of business associations.
  • Record all activity and sales pipeline details in the CRM system.
  • Participate and contribute to sales team meetings and training sessions.
  • Other duties as assigned

What’s Needed ?:

  • Post-Secondary degree preferred – strong preference for business focus. 
  • 3-5 years of outside B2B sales experience
  • Ability to build an execute on strategic sales plan for an assigned industry or group of industries
  • Off the charts desire to start a career in sports and in sales
  • Ability to have a positive mindset and jump in on a ‘one team one vision’ culture
  • Self-starter with ability to manage multiple projects in a dynamic environment with shifting priorities
  • Able to work different hours (nights, weekends, holidays)
  • Bilingualism is an asset

Sound like you?  Here’s how to apply: http://www.tdplace.ca/connect-with-us/join-our-team

Ottawa Sports and Entertainment Group is a growing sports enterprise that is proud to be an equal opportunity employer. We are happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance. 

We thank you in advance for your interest but will only be responding to those applicants that meet our requirements.

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Event Services Representative

Location: Ottawa, Ontario

Event Services Representative

Based in Ottawa, Ontario, Canada the Ottawa Sports and Entertainment Group (OSEG) owns and operates three sports franchises including our well-established Ottawa 67’s Major Junior hockey team of the OHL, the CFL’s franchise, the Ottawa REDBLACKs and the Ottawa Fury F.C. franchise of the USL.

__________________________________________________________________________________________

Purpose

CHEERS!! Event Services Representatives will work games and events at TD Place to ensure each and every fan has an exceptional experience! Event Services Representatives will assist guests with entering the stadium and arena, guide and direct guests to designated sections and address any concerns or inquiries. Customer service and communication skills are essential to this position as well as the ability to deal with large crowds.Event Services Representatives will be expected to stand for long periods of time.

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Duties & Responsibilities

  • Assist guests entering/exiting the stadium
  • Answer general inquiries
  • Guide and direct guests to their designated seating and section
  • Provide excellent customer service

Knowledge, Skills and Experience:

  • Able and willing to work evenings, weekends, and holidays as required
  • Bilingualism is considered an asset
  • Excellent communication skills

TD Place is a growing sports enterprise that is proud to be an equal opportunity employer which values diversity in the workplace. We are happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance. 

We thank you in advance for your interest but will only be responding to those applicants that meet our requirements

___________________________________________________________________________________________

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Manager, Event Services

Location: Ottawa, ON

Reporting to the Vice President of Guest Services and Operations, the Manager of Event Services is responsible for leading the Front of House team in providing the highest level of customer service and operations. He or she will provide oversight for all guest relations functions including training, hiring and retention of full-time and part-time staff.

The perfect person will:

  • Oversee all aspects of the company’s ongoing Customer Service operations.
  • Ensures that all event services activities meet or exceed customer expectation.
  • Manages, trains and motivates staff.
  • Maintains detailed records on staff development.
  • Provides direction and supervision to the Front of House Team before, during and immediately following all events.
  • Enhances the quality of service to the customer through innovative practices and team leadership.
  • Ensures Front Office Staff are acting in accordance with set company standards and adhering to protocol.
  • Responds, investigates and resolves high level inquiries, suggestions, complaints and concerns from staff and guests.
  • Monitors trends in product services and develop Guest Relations solutions to align with these trends.
  • Assists in conducting workplace inspections to ensure health and safety standards are met.
  • Works closely with all teams and their members (Security, Housekeeping, Parking, Box office, Merchandise, First Aid, etc.).
  • Participates in various special events and promotional activities as required.
  • Works to achieve departmental goals and expectations.
  • Minimizes expenses and maximizes budgeted results while maintaining exceptional guest services.

What’s Needed ?:

  • A degree or diploma in relevant field or acceptable combination of experience and equivalent skills required.
  • Minimum four (4 years) of experience managing staff in an arena/stadium/theater or large event setting.
  • Must be a highly motivated, service and team-oriented individual with an attention to detail.
  • Experience in conflict management.
  • Effective communication skills with individuals at all levels of the organization.
  • Able to work well under pressure while providing great customer care.
  • Ability to smile, have a positive mindset and jump in on a ‘one team one vision’ team culture.
  • Self-starter with ability to manage multiple projects in a dynamic environment with shifting priorities.
  • Ability to work evenings, weekends and holidays (based on event calendar).
  • Must be able to sit or stand for long periods of time, able to walk long distances and climb multiple stairs.
  • Have a passion for the sports and entertainment industry.
  • Bilingualism is an asset.

Sound like you?  Here’s how to apply: http://www.tdplace.ca/connect-with-us/join-our-team

Located in Ottawa, Ontario, Canada TD Place operates a state of the art arena, stadium, and 360,000 Sq. Ft. shopping/entertainment district at Lansdowne Live! TD Place also provides business services to other companies under the Ottawa Sports and Entertainment Group (OSEG) umbrella, the Ottawa REDLACKS Football Club, the Ottawa Fury FC soccer club and the Ottawa 67’s Hockey Club.

We are proud to be an equal opportunity employer and are happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.                                                                              

We thank you in advance for your interest but will only be responding to those applicants that meet our requirements.

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Live Event Growth Hacker

Location: Ottawa, ON

Look at your Instagram feed is it filled with pics from concerts and other live events mixed in with pics of culinary treats and random puppies? We may have the role for you!

What’s it about ?

We are looking for an individual with a strong grasp of the digital landscape to join our marketing team and help grow our business. The perfect person will:

  • Dive into different situations and projects on a day to day basis while also focusing on core responsibility which is to drive engagement across all OSEG brands.
  • Have excellent knowledge across social platforms (Facebook, Twitter, Instagram, Pinterest, Linkedin, Snapchat, Google, etc.).
  • Focus on driving customer acquisition, optimizing conversion rates and improving customer retention
  • Ability to form strategic online partnerships through social media
  • Plan, execute and measure A/B tests and experiments
  • Have the ability to analyse data/metrics and action off of the insights
  • Identify emerging technologies and provide thought leadership on whether the company should adopt and implement them.
  • Must be able to brainstorm and strategize initiatives that hit engagement objectives.
  • Be extremely organized with ability to work in a fast moving environment with multiple projects all on the go at the same time.

What’s Needed?

  • Post-Secondary degree
  • Previous experience managing social channels for a variety of brands.
  • Understanding of data and social metrics
  • Strong work ethic and eager to learn
  • Programming knowledge recommended
  • Ability to brainstorm and collaborate effectively and efficiently in a group environment
  • Innovator, someone who challenges the status-quo

Sound like you?  Here’s how to apply: http://www.tdplace.ca/connect-with-us/join-our-team

Located in Ottawa, Ontario, Canada TD Place operates a state of the art arena, stadium, and 360,000 Sq. Ft. shopping/entertainment district at Lansdowne Live! TD Place also provides business services to other companies under the Ottawa Sports and Entertainment Group (OSEG) umbrella, the Ottawa REDLACKS Football Club, the Ottawa Fury FC soccer club and the Ottawa 67’s Hockey Club.

We are proud to be an equal opportunity employer and are happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.                                                                             

We thank you in advance for your interest but will only be responding to those applicants that meet our requirements.

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Box Office Supervisor

Location: Ottawa, Ontario

Box Office Supervisor Part-Time

Based in Ottawa, Ontario, Canada the Ottawa Sports and Entertainment Group (OSEG) owns and operates three sports franchises including our well-established Ottawa 67’s Major Junior hockey team of the OHL, the CFL’s franchise, the Ottawa REDBLACKs and the Ottawa Fury F.C. franchise of the USL.

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Purpose

The Box Office Supervisor supports Management by performing the responsibilities of a selling culture and enhancing customer experience. Responsible for training staff and is expected to be a role model who exemplifies the OSEG Cheers values and exceeds customer service standards.

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Duties & Responsibilities

  • Daily cash reconciliation on cash float for daily transactions
  • Responsible for training new team members
  • Supervise Box Office staff
  • Oversee cash floats and operating procedures during events
  • Open and close the Box Office on event days

Knowledge, Skills and Experience:

  • Able and willing to work evenings, weekends, and holidays as required
  • Experience in a supervisor role dealing with cash on a regular basis
  • 1-2 years in customer service
  • Bilingualism is considered an asset
  • Excellent communication skills

TD Place is a growing sports enterprise that is proud to be an equal opportunity employer which values diversity in the workplace. We are happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance. 

We thank you in advance for your interest but will only be responding to those applicants that meet our requirements

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Account Manager, Season-Seat Membership

Location: Ottawa, ON

We are looking for successful sales professionals who can join our team and be part of an organization that is changing the Ottawa area sports and entertainment landscape.

The perfect person will:

  • Responsible for ongoing proactive service and retention of existing season-seat members for all 3 teams.
  • Responsible for organic growth of account book, including additional season-seat sales, referrals, group ticket sales, and extra ticket sales.
  • Proactively build relationships with every member, ensuring that each customer receives the value they expect from OSEG (and more).

What’s Needed ?:

  • Post-Secondary degree preferred – strong preference for business focus. 
  • Off the charts desire to start a career in sports and in sales
  • 1-2 years of sales experience
  • Ability to smile, have a positive mindset and jump in on a ‘one team one vision’ culture
  • Innovator
  • Enrolls people with vision/planning
  • Self-starter with ability to manage multiple projects in a dynamic environment with shifting priorities
  • Ability to have fun at work
  • Bilingualism is preferred

Sound like you?  Here’s how to apply: http://www.tdplace.ca/connect-with-us/join-our-team

Ottawa Sports and Entertainment Group is a growing sports enterprise that is proud to be an equal opportunity employer. We are happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.                                                                                   

We thank you in advance for your interest but will only be responding to those applicants that meet our requirements.

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OSEG Foundation 50/50 Seller

Location: Ottawa, Ontario

Company Overview

Inspiring the next generation of athletes through the power of sports.  At the Ottawa Sports and Entertainment Group (OSEG), we believe that all children in our community should have access to sports and the opportunity to learn and develop.  That’s why we have established the OSEG Foundation.  

Together, with our coaches and players from the Ottawa REDBLACKS, Ottawa 67’s and Ottawa Fury FC – the OSEG Foundation will invest in local programs and initiatives that get more kids off the sidelines and into the game.

Job Summary

The OSEG Foundation is looking to hire high-energy motivated sellers to join our 50/50 Electronic Raffle sales team. 50/50 raffles take place at all REDBLACKS home games, where one lucky winner receives 50% of the jackpot and the remaining 50% is directed to the OSEG Foundation to support ongoing charitable efforts.

Responsibilities and Duties

  • Actively sell, handle and distribute 50/50 tickets within TD Place either at a stationary kiosk or as a roaming sales representative during and prior to REDBLACKS home games.
  • Effectively engage REDBLACKS fans with the 50/50 raffle and the OSEG Foundation
  • Effectively meet and exceed sales goals
  • Accurately reconcile sales with cash receipts
  • Clearly communicate with customers
  • Answer general inquiries about 50/50 program
  • Embody the OSEG mantra of One Team, One Vision

Qualifications and Skills

 

  •  Excellent communication with an enthusiastic and professional attitude
  •  Strong interpersonal skills with the ability to interact with a large crowd/fan base
  •  Previous sales experience an asset
  •  Genuine enthusiasm for community involvement within the sports and entertainment sector.
  •  Cash management experience is an asset
  •  Must be at least 18 years of age
  •  Ability to work evenings and weekends and holidays (as required)

Sound like you?  Here’s how to apply: http://www.tdplace.ca/connect-with-us/join-our-team 

Ottawa Sports and Entertainment Group is a growing sports enterprise that is proud to be an equal opportunity employer. We are happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance. 

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