Lansdowne Live Logo TD Place Logo

fr

Welcome to TD Place

   TICKETS  |  ARRIVAL  |  BAGS  |  FAQs  |  CONTACT  |  FR

Know Before You Go

health advisory icon

Health Advisory

In the best interest of fans and staff, the Event Organizer will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing tickets to this event, you agree to abide by the health and safety measures in effect at the time of the event, which may include, but not be limited to, wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Please note these confirmations will apply to all members of your party before they are allowed to enter the event and to any users of the tickets purchased by you. Check back often for updates to your event venue website as guidelines are subject to change.

mobile ticket Dark

Digital Tickets

Our ticket delivery has gone mobile and can be easily stored on your mobile device. Buy tickets here.

Learn More

All tickets will be purchased and scanned using our mobile ticketing software. This is a vital tool in our contact tracing efforts (if needed). Once the ticket is purchased, you will be able to download your ticket into your mobile device’s wallet (e.g. Apple Wallet, Google Pay) and can be easily accessed when arriving at the gate. Click here to learn more about digital tickets.

Cashless Icon Dark

Cashless

TD Place will be going entirely cashless. Debit and Credit cards will be accepted.

Learn More

TD Place is entirely cashless. Debit and Credit cards will be accepted at all points of sale.

5050 icon dark

50|50 Tickets

In addition to on-site sellers, guests will have the option to scan a QR code to purchase their 50|50 tickets.

Learn More

In addition to on-site sellers, guests will have the option to scan a QR code to purchase their 50|50 tickets. This will reduce the contact between guests and 50|50 sellers and give guests the opportunity to purchase tickets at their convenience. Get 50|50 Tickets here.

transport icon

How to Arrive

Are you a TD Place event ticket holder? TD Place event guests have many exclusive transportation options available to them. TD Place has collaborated with the City of Ottawa and OC Transpo to create accessible transportation options, reduce traffic congestion within the area, promote sustainable transportation modes to TD Place, and get you to the event on time. They also make for a stress-free event day experience! Come early to avoid the last-minute lines. We recommend you arrive 60 minutes before games and events.  Click here to learn more.

bags icon dark

Bags & Items Policy

All bags will be inspected upon entry, please refer to the prohibited item section before you come to the venue.
Clear bags are highly encouraged and guests with a clear bag will be permitted to enter via our Express Lanes, providing a quicker entry experience.

food & beverage ordering icon dark

Food & Beverage Order

Learn More

In an effort to reduce line-ups and contact between individuals waiting in line, we have introduced mobile food and beverage ordering. Guests will be able to order their food from the mobile device while in their seats and will be provided with a pick-up location when their order is ready for pick-up.

Guests will be able to use a separate and much faster line-up queue when picking up their order, reducing potential exposure to other individuals. The link will be available soon.

The food and beverage can be ordered online. You can have what you need at your seat.

pod seating dark

Shortest Path to your Seat

Guests are encouraged to enter through the gate on their tickets, but may enter through any TD Place Gate. Click here for The Stadium seating map.

covid app dark

Covid-19 Alert App

The Covid-19 Alert App facilitates contact tracing efforts.

Learn More

All individuals entering the venue will be encouraged to download the Covid-19 Alert App to facilitate contact tracing efforts.

no reentry icon dark

No Re-Entry

Guests will no longer be permitted to re-enter the venue throughout the event.

fan health promise dark
mask icon dark

Fan Health Promise

Face Coverings Are Eased

Guests of TD Place are asked to self-monitor for symptoms of Covid-19 and refrain from attending in the event of illness, positive Covid-19 test, or are required to self-isolate as per Ottawa Public Health Guidelines. Access our Safety Hub F.A.Q page for more updates.

The Ottawa Sports and Entertainment Group (OSEG) announces that, in alignment with the Province of Ontario’s re-opening plan, masks will no longer be a condition of entry at TD Place.

While masks are encouraged, as per the Provincial re-opening guidance wearing one in venues such as TD Place will be voluntary and a personal decision.  Throughout this transition and as we continue to learn to live with and manage COVID-19, we ask that all guests remain respectful of their fellow patrons and their personal choice.

TD Place will continue to evaluate and follow the guidance of public health experts, adapting our policies and protocols as required and will provide updates accordingly.

Learn More

Mandatory while inside the perimeter of TD Place for all individuals (except children under 2 years of age), including open-air spaces. The mask must cover both the nose and mouth. See below more details.

form icon

Vaccination Requirements

The health and safety of TD Place’s guests and employees remain our top priority. To that end, effective September 12th, 2021 we introduced enhanced COVID-19 health and safety measures that require all guests (12 years and older) and event staff of indoor and outdoor ticketed events to be fully vaccinated, which requires that 14 days have passed since your final dose. Guests and employees will need to provide provincial QR code proof of vaccination along with photo identification in order to obtain entry. The QR code will need to be shown, as it is scanned by the Verify Ontario app. Other than for verified medical exemptions, proof of a negative COVID-19 test will no longer be accepted for admittance to ticketed events at TD Place.  For more detailed information, please click here to review our FAQ.

cleaning icon dark

Enhanced Cleaning

TD Place will conduct thorough cleaning of all spaces prior to each event.

Learn More

Our staff will continuously clean and sanitize high-touch surfaces throughout the event.

FAQs

Before you Go

  Covid-19

What are the requirements to go to games and events at TD Place?

TD Place no longer requires proof of vaccination or masks as a condition of entry.

Access the Safety Hub F.A.Q.  for updated info.

What if I experience Covid-19 symptoms the day of the event?

As agreed to in the Fan Health Promise, we ask that anyone experiencing Covid-19 symptoms not attend an event.

Please see your game day email or contact our Box Office at boxoffice@tdplace.ca  to opt-out from today’s event if you can no longer attend.

  Tickets

Are all TD Place tickets digital?

Yes, all tickets are digital and no paper tickets will be used at the venue. Digital tickets allow for contactless entry and allow you to manage, access, transfer, and sell your tickets from your account. Here are some tips on getting into TD Place with mobile tickets:

– Mobile tickets should be viewed on the device before proceeding through security gates.
– For safer entry and movement throughout the building, please transfer mobile tickets to each member of your party prior to arriving at the Arena.
– Mobile tickets cannot be transferred after they have been scanned at the gate.
– Screenshots & printouts will not be accepted for entry.

How do I manage my tickets on my device's wallet app (i.e. Apple Wallet/Google Pay)?

Mobile tickets will be sent to your email account from: ticket-order@tdplace.ca. From the ticket email, select the Add to Apple Wallet/Google Pay button to add your ticket to your device’s digital wallet. When approaching the entrance, open the Apple Wallet/Google Pay app to access your ticket. Upon entry, present your event ticket to our event staff for scanning.

What if I need help with mobile ticketing on game day?

Our dedicated team of experts is ready to help ensure that every ticketholder can enter the venue as quickly and safely as possible! Our Guest Services team can assist with digital ticketing and are prepared to answer your questions on the spot. They can be found at all entry gates and at the information booths throughout the entire game.

Which gate do I use to enter the venue?

All guests must enter through the assigned gate indicated on their mobile ticket. This will ensure the shortest path of travel once inside and will limit excess mobility to limit the possible spread of Covid-19.

  Parking

Will my parking ticket also be digital?

Yes, all parking tickets will also be digital. If you have a pre-purchased or assigned parking pass for the underground parking lot at Lansdowne, the pass will load like a ticket into your device’s mobile wallet (i.e. Apple Wallet/Google Pay). Simply scan your smartphone as your enter and exit the garage.

Is parking available in the underground parking garage at Lansdowne for all events?

A limited number of parking passes will be issued for all events. These passes will be pre-allocated (i.e. Otto’s club seats) or sold on a first-come-first-served basis. For a complete list of public transportation, free shuttles, and additional parking options, please visit our transportation page.

We strongly encourage the use of public transit for all events and private shuttle service for 67’s & REDBLACKS.

In the Arena

  About Mask Policy

TD Place to ease mask requirement

The Ottawa Sports and Entertainment Group (OSEG) announces that, in alignment with the Province of Ontario’s re-opening plan, masks will no longer be a condition of entry at TD Place.

While masks are encouraged, as per the Provincial re-opening guidance wearing one in venues such as TD Place will be voluntary and a personal decision.  Throughout this transition and as we continue to learn to live with and manage COVID-19, we ask that all guests remain respectful of their fellow patrons and their personal choice.

TD Place will continue to evaluate and follow the guidance of public health experts, adapting our policies and protocols as required and will provide updates accordingly.

Does my child need to wear a face covering?

Yes, all guests over the age of two must wear a face mask, unless actively eating while seated in their seats.

Which kinds of face masks are permitted?

A mask should:
• securely cover the nose and mouth.
• fit closely to the face without gaps.
• if made of cloth, should be made of at least two layers of tightly woven fabric, such as cotton or linen.
• should not have exhalation valves.

What if I forget or lose my face mask?

A face mask will be provided by venue staff. Please notify a Guest Services staff member to request one, or visit one of our Guest Services booths.

  Food & Beverage

Can I bring my own food?

With the exception of special diet items for medical purposes and baby formula/food, TD Place prohibits outside food & beverage. Glass jars and bottles are prohibited.

Can I eat in my seat or take my food or beverage purchases with me to watch the game?

Yes, fans may consume food and beverages while seated in their seats and not in the concourses. The masking policy remains in place for all fans not actively eating or drinking.

How can I pay the concession stands?

As TD Place has gone completely cashless, we accept all forms of digital payment including Apple Pay, Google Pay, tap to pay and all major credit cards.

How do I place a mobile order?

To order from your mobile device, please follow the link we will provide here soon.

What if I don't want to Mobile Order?

There are still plenty of options available throughout the venue for in-person ordering.

  Cashless

What are the accepted forms of payment now that TD Place has gone cashless?

Accepted forms of payment are credit/debit card, Apple Pay, Google Pay, Samsung Pay, gift cards and loaded tickets.

Is the entire venue cashless?

Yes, the entire venue, including merchandise stations, concession stands, bars, and premium dining spaces, is now cashless.

  Retail

Can I try on clothes at merchandise locations?

Yes, apparel and headware merchandise may be tried on prior to purchase. Exchanges or returns are available the Team Store on Exhibition Way.

  Contact

I could not find what I need, how do I contact the customer service?

Our Guest Services team can help answer all of your questions: by phone (1-844-FAN-INFO), email (info@tdplace.ca), or text (613-777-6759 – event days only).


Availabililty

Capacity

Parking

East Access


Underground Parking Rates (Weekday)

Each 30 Minutes

Maximum Daily

Lost Ticket Charge

Underground Parking Rates (Weekend)

Each 30 Minutes

Maximum Daily

Lost Ticket Charge


Contact

Book an event at TD Place