Any guest in the possession of alcoholic beverages on the premises may be requested to produce proper ID upon request to a Smart Serve certified staff of TD Place. Any guest who produces false identification or who passes alcohol to a minor may be evicted and possibly subject to charges.
- Guest may not purchase more than 2 alcoholic beverages at a time.
- Alcohol of any kind may not be brought into or removed from TD Place
- Any guest who is determined to be deliberately concealing alcohol while entering TD Place may be denied access to the building
- A person exhibiting visible signs of impairment may not be permitted into the stadium and may be removed from TD Place. This includes guests who exhibit behaviour that distracts, inconveniences or otherwise interferes with other guest’s enjoyment of the event
- Last call: (Times may vary at the discretion of the venue)
- REDBLACKS – beginning of the fourth quarter
- 67’s – at 10 minute mark in the third period
- No refunds will be offered for confiscated alcoholic beverages. Guests who are denied entry or removed for any violation of facility rules will not be issued a refund for the event.
Allergies and Dietary Requirements
Those with allergies or unique dietary requirements are to contact the event services team firstname.lastname@example.org prior to attending an event in order to receive a written approval for any food they may be bringing into the event.
TD Place does not have products and areas free from nut products and as a result we recommend that guests and staff with nut allergies exercise extreme caution when attending/work an event.
**Please note that gluten free buns are only available at the BBQ and not all concessions.
Animals are not permitted in TD Place with the exception of service animals.
There are two ATMs located on the main concourse of the south stands as well as two ATMs on the arena main concourse.
1015 Bank Street
Main Office: 613-232-6767
Tickets and Sales Team: 613-232-6767 Ext 1
Banners and Signs
Banners and signs must not interfere with the view of other guests. They cannot be of distasteful nature or content, nor can they advertise a logo or product. Signs may not be attached to any surface or obstruct permanent signage.
All bags will be inspected upon entry, please refer to the prohibited item section before you come to the stadium. We will not hold for you any prohibited items at the Guest Relations counter.
Birthday announcements at a REDBLACKS or Ottawa 67’s game must be ordered in advance and are subject to availability. Requests must be received at least two weeks in advance for a REDBLACKS game and one week in advance for an Ottawa 67’s game.
Electronic devices (laptops, battery packs, tablets, tablet cases, etc.) are permitted subject to inspection prior to entry and at the discretion of TD Place and/or local and national security agencies. Mobile phones are generally not subject to inspection.
Electronic devices are subject to demonstration that they are operational and not compromised, however no personal information or data will be accessed by TD Place in the process.
Fan Code of Conduct
TD Place is committed to creating and maintaining a safe and friendly sports and entertainment experience. In order to effectively deliver this experience the following guidelines on fan conduct have been established.
Fans must comply with all security agents, local law enforcement and TD Place representatives regarding stadium operations and emergency procedures.
Feedback, Questions and Comments
Fan Info Line: 1-844-FAN-INFO (326-4636)
Fan Info Email: email@example.com
During events, guests can text us at 613-777-6759. We recommend they include their section, row and seat number if they require assistance. Standard messaging rates apply.
Food and Beverage
Outside food and beverage are not permitted in TD Place. Some exception do apply, (allergies, dietary requirements, birthdays, etc.), however Guest Relations should be advised prior to entering the facility. **Please note that gluten free buns are only available at the BBQ and not all concessions.
Any game football accidentally making its way into the stands must be returned immediately to a TD Place representative.
Your event ticket at TD Place gets you free transit service starting three hours before the event, during the event, and for 3 hours after the game on all OC Transpo and STO routes. OC Transpo service on Bank Street will be enhanced during game days for an easy connection from downtown. In addition, special OC Transpo and STO routes will be in place providing direct service to TD Place from across Ottawa and Gatineau. **Please note that STO routes are NOT free for some TD Place events.
Guests are also encouraged to ride their bikes using the scenic multi-use pathways along the Rideau Canal, a UNESCO World Heritage Site. During REDBLACKS games we offer free, secure bike parking is provided on site. For more information, and to find out what transportation services are available for your event, please visit TDPlace.ca or call 1-844-FAN-INFO (326-4636).
Nursing mothers are welcomed to breastfeed their children wherever they feel comfortable. Those requesting a more private location may contact Guest Relations at the Information Booth to arrange a location.
- Professional Cameras, Tablets, Go Pros
- Laser Pens or Laser Products
- Air horns, Whistles or Mechanical Noise Makers
- Alcohol, Drugs, or illegal substances
- Any Food and Beverage
Anything venue management or security deems, in their absolute discretion, to be a safety or security concern.
We reserve the right to confiscate any prohibited item or ask for you to return it to your vehicle.
TD Place Public Safety and Security monitors the venue and Lansdowne site 24/7/365. In addition, event security is present at all events to ensure guest comfort and safety.
Base Security Number: 613-690-0517
The TD Place stadium/arena complex is a no smoking facility. Smoking or vaping of tobacco products or cannabis is not permitted on its entrance stairways or within its gates, including all seating areas, indoor and outdoor concourses, offices and changing areas.
Outside the stadium on the broader Lansdowne property, smoking is permitted in the commercial district, which features multiple shops and restaurants along Marché Way and Exhibition Way, and a Cineplex theatre complex. Smokers are advised that City of Ottawa By-laws prohibit smoking or vaping within 9-meters of a restaurant patio space.
Lansdowne is also home to a public park, play structures, a sport court and other amenities on the eastern quadrant of the property. This area is bound by the same regulations that apply to all parks in the city. Smoking is not permitted at any time and if visitors are bothered by a smoker in the park area they can report the incident to Ottawa By-law by calling 3-1-1.
Visitors to Lansdowne are advised that if a smoker is violating the 9-meter rule and disrupting their enjoyment of a meal on a patio, they should inform their server or the restaurant manager.
Stroller are permitted into the venue however must be checked in at one of the Guest Relations Information Booths.
Lost & Found
Lost something at an event inside TD Place? Misplaced something around Lansdowne Park? Please email us: firstname.lastname@example.org
Or try calling us directly using this phone # (613-690-0500).
To buy tickets to upcoming events at TD Place visit TDPlace.ca, call 613-232-6767 or 1-877-489-2849 or visit the TD Place Box Office located on Exhibition Way near Gate 3.
To view our Ticketing Terms and Conditions – CLICK HERE