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COVID FAQ

 Vaccination Requirements at TD Place

The Ottawa Sports and Entertainment Group (OSEG) is looking forward to having a full TD Place again but in order to get there, it is vital that we all continue to work together to prevent the spread of COVID-19.

We are committed to doing our part and to that end, TD Place will now require guests prove full  COVID-19 vaccination in order to gain access to the venue.

The health and safety of our guests, employees, and the broader community is our top priority and will continue to be as we navigate the uncertainties of COVID-19.

F.A.Q.

Why has TD Place introduced this policy?

OSEG is committed to doing its part to curb the transmission of COVID-19. Due to current vaccination rates and the threat of variant viruses, OSEG is introducing additional measures to help protect the health and safety of its guests, employees, and the broader community.

As vaccination is a highly effective way of reducing the spread of COVID-19, and enable OSEG businesses – which are largely based on mass gatherings – to remain open and operating, OSEG is implementing this Mandatory Vaccination Policy (COVID-19), which will require all staff, event personnel, volunteers, contractors, and media, in addition to fans, to be fully vaccinated against COVID-19 prior to entering TD Place.

What do I need to be considered “fully vaccinated”?

“Fully vaccinated” means an individual who has received:
• The full series of a COVID-19 vaccine authorized by Health Canada, or any combination of such vaccines, or
• One or two doses of a COVID-19 vaccine not authorized by Health Canada, followed by one dose of a COVID-19 mRNA vaccine authorized by Health Canada, or
• Three doses of a COVID-19 vaccine not authorized by Health Canada;
and, they received their final dose of the COVID-19 vaccine at least 14 days before providing the proof of being fully vaccinated.

What if I only have one dose?

All guests of TD Place must be fully vaccinated, or have an approved exemption in order to enter the venue.

What if it has not been 14 days since my second vaccination – can I still attend TD Place?

All guests of TD Place must be fully vaccinated, or have an approved exemption in order to enter the venue. “Fully vaccinated” means at least 14 days has passed since your final dose.

If I’m not fully vaccinated can I take a COVID-19 test and produce a negative result to obtain entry to TD Place?

You must be fully vaccinated. If not fully vaccinated, you must (i) have an approved exemption, and (ii) provide proof of a passed an antigen test administered by a pharmacy or medical professional no more than 48 hours prior to the event. Otherwise, you will not be permitted to enter TD Place.

TD Place will not administer antigen tests unless you are a designated TD Place service partner.

Where do I provide proof of my COVID-19 vaccination?

The process will occur:

  • – For fans attending a ticketed event: upon entry and at the gates at TD Place or where otherwise directed by TD Place.
  • – For all others (TD Place partners, contractors, media, performers, volunteers, and other guests): at the Employee Entrance or Loading Dock (or other pre-determined location approved by TD Place).

How do I obtain proof of vaccination?

As of January 4, 2022, a vaccine certificate with an official QR code will be required to access TD Place. Vaccine receipts without a QR code will no longer be accepted as valid proof of vaccination.

For Ontarians, the enhanced vaccine certificate with an official QR code is available through the COVID-19 vaccination provincial portal at https://covid19.ontariohealth.ca/ or can be obtained by calling the Provincial Vaccine Contact Centre at 1-833-943- 3900.

Do I still have to wear masks inside TD Place?

Masks are still required to be worn at all times.

Where do I get a COVID-19 vaccine?

Vaccines can be booked through the provincial system here, at participating pharmacies and pop-up clinics in the city when available.

My child is under the age of 12, what are the requirements for them?

The proof of identification and proof of vaccination against COVID-19 requirements do not apply to children under 12 years and 12 weeks (84 days) of age. Any child under 12 years and 12 weeks of age will be required to confirm their age by providing (i) government-issued identification which confirms the child’s age and date of birth, or (ii) a verbal declaration by the child’s parent or guardian confirming the child’s age, provided the parent or guardian is fully vaccinated and accompanies the child at all times inside the venue.

What if I have a medical exemption and can’t take the vaccine?

To obtain your medical exemption, you must:

  • * ask an Ontario physician or registered nurse in the extended class to submit your exemption request directly to the public health unit where the issuer’s practice is located
  • * once your exemption is accepted and entered into COVaxON by the public health unit, you’ll be able to access your enhanced vaccine certificate with a QR code through the COVID-19 vaccination portal.

Only medical exemptions entered and displayed on the enhanced vaccination certificate with the official QR code will be accepted. Medical notes will not be accepted.

Individuals from outside Ontario are recommended to see an Ontario physician or registered nurse in the extended class to have their exemption reviewed and submitted through the Ontario process.

What about other exemptions?

Vaccine clinical trial exemptions: If you are unable to be fully vaccinated because you are participating in a Health Canada approved COVID-19 vaccine clinical trial as specified in Ministry of Health guidance, you need to show the following two items:

To obtain your vaccine trial exemption:

  • * your vaccine trial Principal Investigator or Study Director can submit an exemption, with your consent, directly to the Provincial Vaccine Contact Centre once your exemption is reviewed and entered into COVaxON by the public health unit, you can access your enhanced vaccine certificate with QR code through the COVID-19 vaccination portal.

In light of the most up-to-date requirements and guidelines from the Province of Ontario and public health authorities, TD Place is not accepting any other exemptions at this time.

What if I refuse?

You will not be permitted entry to TD Place.

To discuss ticket credit or refund options, please reach out to a TD Place Sales Representative.

Will the vaccination requirement apply to all events at TD Place?

Yes, until further notice, this applies to all guests of TD Place, regardless of whether you will be indoors or outdoors.

How is my information being handled by TD Place?

TD Place will not retain any information provided by an individual under this policy.

What about employees at TD Place?

TD Place employees are also required to be fully vaccinated or meet exemption requirements.

Where can I find more information on COVID-19 vaccines?


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