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COVID FAQ

 Vaccination Requirements at TD Place

The Ottawa Sports and Entertainment Group (OSEG) is looking forward to having a full TD Place again but in order to get there, it is vital that we all continue to work together to prevent the spread of COVID-19.

We are committed to doing our part and to that end, TD Place will now require guests prove full  COVID-19 vaccination in order to gain access to the venue.

The health and safety of our guests, employees, and the broader community is our top priority and will continue to be as we navigate the uncertainties of COVID-19.

F.A.Q.

Why has TD Place introduced this policy?

OSEG is committed to doing its part to curb the transmission of COVID-19. Due to current vaccination rates and the threat of variant viruses, OSEG is introducing additional measures to help protect the health and safety of its guests, employees, and the broader community.

As vaccination is a highly effective way of reducing the spread of COVID-19, and enable OSEG businesses – which are largely based on mass gatherings – to remain open and operating, OSEG is implementing this Mandatory Vaccination Policy (COVID-19), which will require all staff, event personnel, volunteers, contractors, and media, in addition to fans, to be fully vaccinated against COVID-19 prior to entering TD Place.

What do I need to be considered “fully vaccinated”?

“Fully vaccinated” means an individual who has received:
• The full series of a COVID-19 vaccine authorized by Health Canada, or any combination of such vaccines, or
• One or two doses of a COVID-19 vaccine not authorized by Health Canada, followed by one dose of a COVID-19 mRNA vaccine authorized by Health Canada, or
• Three doses of a COVID-19 vaccine not authorized by Health Canada;
and, they received their final dose of the COVID-19 vaccine at least 14 days before providing the proof of being fully vaccinated.

What if I only had one dose?

All guests of TD Place must be fully vaccinated, or have an approved exemption in order to enter the venue.

What if it has not been 14 days since my second vaccination – can I still attend TD Place?

All guests of TD Place must be fully vaccinated, or have an approved exemption in order to enter the venue. “Fully vaccinated” means at least 14 days has passed since your final dose.

If I’m not fully vaccinated can I take a COVID-19 test and produce a negative result to obtain entry to TD Place?

You must be fully vaccinated. If not fully vaccinated, you must (i) have an approved exemption, and (ii) provide proof of a passed an antigen test administered by a pharmacy or medical professional no more than 48 hours prior to the event. Otherwise, you will not be permitted to enter TD Place.

TD Place will not administer antigen tests unless you are a designated TD Place service partner.

Where do I provide proof of my COVID-19 vaccination?

For now, and until such time as a digital provincial system is introduced, the verification process will occur:

For fans attending a ticketed event: upon entry and at the gates at TD Place or where otherwise directed by TD Place.
For all others (TD Place partners, contractors, media, performers, volunteers, and other guests): at the Employee Entrance or Loading Dock (or other pre-determined location approved by TD Place).

How do I obtain proof of vaccination?

All Ontarians receiving a vaccine, whether at first dose or second dose, are provided a receipt at the time of vaccination. A paper copy of the receipt is provided on site and a version is sent to the address provided by the vaccine recipient for the person’s records. The receipt includes key information about the vaccination event including the individual’s name, date of vaccination, and product name of the vaccine received (i.e., Pfizer, Moderna, etc.). In addition to receiving a receipt on site at the time of vaccination, copies of a COVID-19 vaccination receipt can be downloaded or printed through the COVID-19 vaccination provincial portal available at https://covid-19.ontario.ca/ or obtained by calling the Provincial Vaccine Booking Line at 1-833-943- 3900. All versions of the receipt are acceptable as proof of vaccination if the person’s name and date of birth on their identification document match the vaccination receipt with name and date of birth and if the person is fully vaccinated. For vaccinations outside Ontario, a similar record of vaccination such as a COVID-19 Vaccination Record Card or a similar receipt will be acceptable as proof of vaccination if the person’s name and date of birth on their identification document match the vaccination receipt with name and date of birth and if the person is fully vaccinated.

Do I still have to wear masks inside TD Place?

Masks are still required to be worn at all times.

Where do I get a COVID-19 vaccine?

Vaccines can be booked through the provincial system here, at participating pharmacies and pop-up clinics in the city when available.

My child is under the age of 12, what are the requirements for them?

The proof of identification and proof of vaccination against COVID-19 requirements do not apply to children under 12 years of age. Any child under 12 years of age will be required to confirm their age by providing (i) government-issued identification which confirms the child’s age and date of birth, or (ii) a verbal declaration by the child’s parent or guardian confirming the child’s age, provided the parent or guardian is fully vaccinated and accompanies the child at all times inside the venue.

What if I have a medical exemption and can’t take the vaccine?

Medical exemptions may apply in accordance with Provincial requirements and guidelines, the following is required to obtain a medical exemption:

• a written document, completed and supplied by a physician (designated as “MD”) or by a registered nurse in the extended class (designated as “Registered Nurse (Extended Class)”, “RN(EC)”, “Nurse Practitioner” or “NP”) stating that the individual is exempt for a medical reason from being fully vaccinated against COVID-19 and the effective time-period for the medical reason.

• a request for a medical exemption must be submitted to TD Place as set out below, and must include, at a minimum:

◦ the name of the individual;

◦ the physician’s or registered nurse in the extended class’s information;

◦ name and contact information of the physician or registered nurse in the extended class;

◦ logo or letterhead identifying the physician or registered nurse in the extended class;

◦ statement that there is a medical reason for the individual’s exemption from being fully vaccinated against COVID-19; and

◦ any effective time period for the medical reason which includes the date the patron is seeking access to the business or organization.

For fans, the medical letter document must be presented for review at the admission gate [please attend the cabin stationed outside near the Gate 2 entrance] prior to entering the venue for their ticketed event, or at another location so directed by TD Place, and the individual must provide proof of a passed an antigen test administered by a pharmacy or medical professional no more than 48 hours prior to their attendance. Otherwise, the individual will not be permitted to enter TD Place.

How do I submit my medical exemption request to TD Place?

For fans, the original medical letter document must be presented for review at the admission gate prior to entering the venue for their ticketed event, or at another location so directed by TD Place, and the individual must provide proof of a passed an antigen test administered by a pharmacy or medical professional no more than 48 hours prior to their attendance. Otherwise, the individual will not be permitted to enter TD Place.
For TD Place Partners, a request for a medical exemption must be submitted to TD Place, via email at PrivacyOfficer@oseg.ca no less than 72 hours before the individual’s attendance at the venue, and confirmed approved by TD Place – failing which the individual will not be permitted to enter TD Place. Such individuals will also be required to pass an antigen test administered by Security at the point of entry to the venue. Otherwise, the individual will not be permitted to enter TD Place.
For all others, a request for a medical exemption must be submitted to TD Place, via email at PrivacyOfficer@oseg.ca no less than 72 hours before the individual’s attendance at the venue, and confirmed approved by TD Place – failing which the individual will not be permitted to enter TD Place. Such individuals will also be required to pass an antigen test administered by a pharmacy or medical professional no more than 48 hours prior to their attendance. Otherwise, the individual will not be permitted to enter TD Place.

What about other exemptions?

In light of the most up-to-date requirements and guidelines from the Province of Ontario and public health authorities, TD Place is not accepting any other exemptions at this time.

What if I refuse?

You will not be permitted entry to TD Place.

To discuss ticket credit or refund options, please reach out to a TD Place Sales Representative.

Will the vaccination requirement apply to all events at TD Place?

Yes, until further notice, this applies to all guests of TD Place, regardless of whether you will be indoors or outdoors.

How is my information being handled by TD Place?

TD Place will not retain any information provided by an individual under this policy.

What about employees at TD Place?

TD Place employees are also required to be fully vaccinated or meet exemption requirements.

Where can I find more information on COVID-19 vaccines?


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